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Last updated: October 1, 2026
Overview
PheedLoop uses the sub-processors below to deliver its platform. A sub-processor is a third party that PheedLoop engages to process personal data on behalf of our clients, such as attendee registration details.
Some sub-processors support the platform for every client. Others are used only when an organizer turns on the feature they support, such as SMS messaging or livestreaming. Each sub-processor is bound by written terms requiring data protection at least as strong as PheedLoop's commitments to our clients.
Current sub-processors
Used for all clients
Sub-processor
Purpose
Personal data processed
Location
Amazon Web Services
Hosting, databases, file storage, archiving and email delivery
All client and attendee data stored in the platform
Canada (Central). US hosting available to US clients on request.
Amplitude
Product analytics in the organizer dashboard
Dashboard user ID, organization
United States
Beamer
Product update notices in the organizer dashboard
Dashboard user name and email
United States
Google Analytics 4
Page analytics in the organizer dashboard
IP address, pages visited
United States
Help Scout
Customer support widget
IP address, messages sent to support
United States
Sentry
Error monitoring
Technical and session details captured when an error occurs
United States
Used only when an organizer enables the related feature
Sub-processor
Purpose
Personal data processed
Location
accessiBe
Accessibility widget
IP address, device and browser details, accessibility settings chosen
United States
Apple Wallet
Digital tickets in Apple Wallet
Name, ticket details, barcode
United States
ClickMeeting
Webinar rooms
Name, email
United States
Google Cloud Storage
Photo booth feature
IP address
Canada
Google Firebase Cloud Messaging
Push notifications in the attendee app
Device tokens
United States
Google Maps
Location displays
IP address
United States
Google reCAPTCHA
Bot protection on speaker and signup forms
IP address
United States
Google Wallet
Digital tickets in Google Wallet
Name, ticket details, barcode
United States
Intercom
Support chat in the organizer dashboard
Name, email
United States
Keen.io
Analytics for the virtual portal and attendee app
Attendee ID, activity
United States
LinkedIn Insight Tag
Marketing analytics on some pages
IP address
United States
LiveKit
Video for virtual meetings
Name, IP address, audio and video
Canada
Mapbox
Venue maps and address autocomplete
Addresses entered, IP address
United States
Mux
Livestream hosting and playback
Presenter video and audio, viewer IP address, device and playback details
United States
OpenWeatherMap
Weather on OnSite displays
Device location
United States
Twilio
SMS and voice messaging
Phone number, message content
United States
Tools added by organizers
Organizers connect their own accounts for payment processing (Stripe, PayPal including Payflow, Moneris, Bambora and Authorize.Net) and for Zoom sessions. They can also add their own tools to their event sites, such as Google Analytics, Google Tag Manager, Meta Pixel or custom scripts. The organizer chooses and controls these tools, so they are not PheedLoop sub-processors. Organizers are responsible for their own agreements and any consent those tools require.
Changes to this list
PheedLoop gives clients at least 30 days' notice before adding or replacing a sub-processor. If a change is needed urgently to keep the service running, protect data integrity or recover from an emergency, PheedLoop may make it immediately and will notify clients as soon as possible afterward. Clients keep the same right to object to an emergency change.
To receive notices, subscribe below or email privacy@pheedloop.com. The date at the top of this page shows when the list last changed.
Get notified of changes
Get an email when we plan to add or replace a sub-processor.
You're subscribed. We'll email you whenever this list changes.
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We'll only use this address to send sub-processor change notices. Unsubscribe anytime.
Objecting to a new sub-processor
A client may object to a new sub-processor on reasonable data protection grounds by emailing privacy@pheedloop.com within the notice period. PheedLoop will work with the client in good faith to resolve the concern, for example by disabling the related feature for their account.
Contact
Questions about this list or how PheedLoop handles personal data can go to privacy@pheedloop.com.
